AI Assistants
An assistant that answers from your manuals, catalogues, procedures and policies, not from the open internet. For customers on your website, or for staff who need the right paragraph from a 300-page document. It shows its sources, admits when it does not know, and hands over to a person when it should.
What you get
- An assistant grounded in your own content: documents, web pages, product data, ticket history
- Answers with sources, so users can check, and a clear "I do not know" instead of a confident guess
- Handover to email, a form or a live person, with the conversation attached
- Guardrails: topics it will not discuss, data it will not reveal, tone you define
- A review dashboard: what people asked, where the assistant failed, what content is missing
- Hosting choices that fit your data protection needs, including models run in the EU or on your own servers
Where it works best
- Customer support for products with documentation: fewer tickets, faster answers, day and night
- Internal knowledge: procedures, HR policies, technical manuals, past projects
- Sales support: finding the right product or variant from a description of the need
- Onboarding: new employees asking the questions they are embarrassed to ask twice
How we build it
We start with the questions people actually ask, taken from your inbox and your tickets. We prepare the content so the assistant can find it, test against those real questions, and measure the answer quality before anyone outside sees it. Then we launch to a small group, read every conversation for the first weeks, and fix the content gaps the assistant reveals. Those gaps are usually worth fixing on the website too.
Questions we hear often
Which model does it use?
The one that fits: hosted models under EU data terms, or open models on infrastructure we or you control. We can switch models later without rebuilding the assistant.
Will it make things up?
Less than you fear, if it is built to answer only from your content and to say when it cannot. We test for this specifically and show sources so users can verify.
What does it cost to run?
Usage costs are small for typical company volumes, and we show them in the monthly report. The main cost is the build and the content preparation, quoted as a project.
Guides on this topic
An AI assistant for a small business: what it can do, what it costs, when it pays
What an AI assistant for a small business does well and badly, what it needs from you, what drives the cost, and an illustrative sum of when it pays.
AI assistants and document permissions: who may get the answer?
How to design an internal AI assistant that respects document permissions: checks at retrieval time, permission sync, caches, revocation and leak tests.
Is company data safe in AI tools? What to check before staff paste in documents
Is it safe to use AI with company data? Five things to check in the terms of your plan, what never to paste in, and a short rule set for your staff.
Let it read your documentation
A person answers within one working day. No obligation.