Subscription terms
Additional terms for our monthly and yearly plans: hosting, maintenance, support, marketing and ongoing development. They apply together with our terms of service. Last updated 3 October 2026.
1. Plans
1.1 Every plan is put together for the client. The offer states what the plan includes (for example hosting, updates, backups, monitoring, support hours, content changes, marketing work), the monthly or yearly fee, the billing period and the minimum term.
1.2 Plans range from small care packages to complete digital teams. A one-off payment for projects stays available; a plan is never a condition for working with us.
1.3 Where a plan includes a number of hours, unused hours expire at the end of each month unless the offer says otherwise. Extra work is charged at the hourly rate in the offer, after you agree to it.
2. Term and cancellation
2.1 A plan starts on the date in the offer and runs for the minimum term stated there. If the offer names none, it runs month by month.
2.2 After the minimum term, either side may cancel with 30 days' notice to the end of a billing period. Email is enough.
2.3 Either side may cancel for good cause without notice, in particular if the other side seriously breaches the contract and does not remedy it within 14 days of a written warning.
3. Fees and billing
3.1 Fees are invoiced in advance for each billing period and are due within 15 days.
3.2 Advertising budgets, domains, third-party licences and other costs named in the offer are always paid on top, either directly by you to the platform or through us at cost plus any handling fee stated in the offer.
3.3 We may adjust fees once a year with at least 60 days' written notice. If you do not agree, you may cancel the plan with effect from the date the new fees would apply.
3.4 If a fee is more than 30 days overdue and still unpaid 14 days after a written reminder, we may suspend the services, except that we never delete your data during a suspension.
4. Service levels
4.1 Support is available Monday to Friday, 9:00 to 17:00 CET, except Croatian public holidays. We answer every request within one working day; faster response times apply where the offer says so.
4.2 For hosting, we work towards uninterrupted availability but cannot promise it. Planned maintenance is announced in advance and done outside business hours where possible. Outages of the data centre, the network or other providers beyond our control do not count against us.
4.3 Where a plan includes backups, the offer states how often they are made and how long they are kept. We check that they run and restore one on request.
4.4 Hosting is meant for the website or application named in the offer. If its use clearly exceeds the agreed resources, for example through heavy traffic or large files, we talk to you first about a fitting plan.
5. Your obligations
5.1 Keep your login details private and tell us without delay if you suspect misuse.
5.2 Do not use our hosting for illegal content, spam, malware, or anything that endangers the server or other clients. In an urgent case we may take the affected content offline at once and inform you straight away.
6. When a plan ends
6.1 Your website, content and data are yours. When a plan ends, we give you a complete copy (files and database) and help you move to another provider, including the transfer of domains registered for you.
6.2 We keep your data for 30 days after the end of the plan so you can take it with you, then delete it, including backups after their normal rotation, unless the law requires us to keep it.
6.3 Software and licences of ours that your site uses keep working after the plan ends, under the licence in our terms of service. Updates and support for them end with the plan.
7. Everything else
Everything not covered here is governed by our terms of service, including the right of withdrawal for consumers, liability and applicable law.